Privacy Policy
How we collect, use, and protect your information.
1. Information We Collect
Personal Information
When you create an account or use our services, we collect information such as:
- Name, email address, and phone number
- Flight training credentials and certifications
- Location and availability information
- Profile photos and training-related images
- Flight experience and training history
- Payment and billing information
Usage Information
We automatically collect information about how you use SplitFlight:
- Device information and IP addresses
- Browser type and operating system
- Pages visited and features used
- Search queries and interactions
- Communication between instructors and students
2. How We Use Your Information
We use your information to provide and improve our aviation instruction services:
- Connect students with qualified flight instructors
- Verify instructor credentials and certifications
- Process payments and manage bookings
- Send important service notifications and updates
- Improve our platform features and user experience
- Ensure safety and compliance with aviation regulations
- Provide customer support and respond to inquiries
- Prevent fraud and maintain platform security
3. Information Sharing
We share your information only in specific circumstances:
With Other Users
Your instructor profile information (name, credentials, experience, reviews) is visible to students. Personal contact information is only shared when you choose to connect with a student.
Service Providers
We work with trusted third-party services for payment processing, email delivery, and platform hosting. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure aviation safety and regulatory compliance.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure cloud storage with encrypted databases
- Regular security audits and vulnerability assessments
- Multi-factor authentication for sensitive accounts
- Limited access controls for our team members
- Regular data backups and disaster recovery procedures
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request your data in a machine-readable format
- Objection: Object to certain types of processing of your information
- Restriction: Request temporary restriction of processing
To exercise these rights, please contact us using the information provided below.
7. Children's Privacy
SplitFlight is intended for users who are at least 18 years old or have parental consent for flight training. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
admin@splitflight.com
Response Time
We respond within 72 hours
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform. Your continued use of SplitFlight after such changes constitutes acceptance of the updated policy.